Empower your veterinary team with confident communication
Veterinary workshops and training that elevate your client experience and improve care with insights from clinical and behavioural science.
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Does your veterinary team dread some client conversations?
When client interactions become challenging, veterinary teams can feel underprepared and overwhelmed. This leads to:
Lack of clarity on the right choice for the patient
Poor perceptions of value
Avoidance of certain issues, especially price
We believe that your team should always feel prepared and confident — and we'd like to show you the way.
Use behavioural science to transform your veterinary business
Our workshops and training programs are designed to equip veterinary professionals with the knowledge and skills they need to excel.
Communicate with clients confidently
Always be prepared with the right words to communicate in a way that motivates clients to take action and care for their animals effectively.
Apply what you learn immediately
Establish trust and cultivate stronger relationships with clients by integrating our tools and techniques into your day-to-day work right away.
Tailored to fit your needs specifically
Personalise each workshop to fit your team's needs and the challenges your practice is facing, ensuring every session is valuable.
Trusted by
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Our clients’ purr-spectives
Interactive workshops and training for veterinary businesses
InsideMinds personalises each workshop to fit the needs of your practice. Our most popular workshops include:
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Value and price
Several things can affect how we see prices, including how the price is communicated. If customers don't fully understand the value of recommendations and feel unsure about costs associated with care, they might not make the best decisions for their animals’ health.
Our job is to frame price in a way that inspires them to do what's best for their animal. In this workshop, we'll cover:
Our job is to frame price in a way that inspires them to do what's best for their animal. In this workshop, we'll cover:
How we perceive value and price
How to communicate value meaningfully
How to help fees feel more comfortable
![a woman writing on a white board with sticky notes](https://cdn.prod.website-files.com/664e7dd595fce28e29371c23/66750134db50611978d9e0c1_InsideMinds%20-%20Workshops%2C%20training%2C%20CX%2C%20marketing%20communications%2C%20Veterinary%20Professionals%20-%2022.1.jpg)
Ethical influence
Have you ever been in a situation where you knew you were right but had trouble getting someone to see your point of view? We typically use logical arguments to convince others, but we're often swayed more by our feelings, subconscious cues, and biases.
Being able to influence others to make the best decision for animals can be a challenge, but we're here to help. In this workshop, you'll learn:
Being able to influence others to make the best decision for animals can be a challenge, but we're here to help. In this workshop, you'll learn:
The psychology of influence
How to build trust with clients
The role of memory and how to make the right things stick
What to expect from an InsideMinds workshop
Most workshops are suitable for the whole practice team, up to a maximum of 10 delegates. And the content can be flexed to fit the time that your team has.
Prepare for your workshop
We’ll listen and ask questions to make sure we understand your exact needs as we prepare your workshop. Each workshop is tailored for your team with meticulous attention to detail.
Learn with your team
Our veterinary workshops are designed to be memorable. We engage your team so their new knowledge is easily recalled at the point when they need it most – when they’re back in front of clients.
Debrief and execute
Our support doesn’t end after the workshop. We include one month of phone and email support for your team with every workshop. We’ll help them reinforce learning and overcome challenges.
FAQs
Find answers to frequently asked questions about our services, processes, and expected outcomes.
What if we can’t get all the team together at one time?
There are a few options to make sure that nobody misses out. For example, we can deliver a webinar or short online workshop to ‘mop up’ anyone who couldn’t attend in-person. We can also give you a full day workshop that’s split into two (with the same content delivered twice during the day) so that you can split your team and keep your business ticking over while the training is happening.
What if we need to postpone or cancel?
We understand, unexpected things happen. We’ll do our very best to flex around whatever you need and we’ll endeavour to find an alternative date to suit you. If our team has already travelled to your area to deliver your session, then postponing will involve additional cost. We’ll talk you through the detail based on the exact situation. We don’t refund cancellations made with less than 1 week of notice, but we will happily reschedule it for you!
How long are InsideMinds workshops?
All of our workshops can be modified to fit the time that you have available from 1 hr (albeit this is more presentation than workshop) through to a full day (10-4pm). The longer the workshop, the greater the opportunity to engage with the content, apply it and practice.
We feel we need something bespoke – is that possible?
Yes, absolutely. We always work with you to understand your specific challenges and unique team situation. Workshops are tailored to your business, including using real scenarios which your team face daily. If your team would benefit from different topics than those laid out on this page that’s no problem at all.
What format are InsideMinds workshops?
The short answer is – whatever format works for you! We can tailor our workshops for in-person, online or hybrid delivery.
How many people can attend?
We find that 10 people is an ideal number to enable really useful interaction and plenty of practice. If your team is bigger, then give us a call and we’ll discuss options with you.
Thank you!
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Unleash the power of behavioural science to help animals thrive
Drive meaningful change in your veterinary business through InsideMinds’ veterinary workshops and training.
Request a workshop
Equip your team to communicate with clients more effectively.
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