Empower your veterinary team with confident communication
Veterinary workshops and training that elevate your client experience and improve care with insights from clinical and behavioural science.
Does your veterinary team dread some client conversations?
When client interactions become challenging, veterinary teams can feel underprepared and overwhelmed. This leads to:
Lack of clarity on the right choice for the patient
Poor perceptions of value
Avoidance of certain issues, especially price
We believe that your team should always feel prepared and confident — and we'd like to show you the way.
Use behavioural science to transform your veterinary business
Our workshops and training programs are designed to equip veterinary professionals with the knowledge and skills they need to excel.
Communicate with clients confidently
Always be prepared with the right words to communicate in a way that motivates clients to take action and care for their animals effectively.
Apply what you learn immediately
Establish trust and cultivate stronger relationships with clients by integrating our tools and techniques into your day-to-day work right away.
Tailored to fit your needs specifically
Personalise each workshop to fit your team's needs and the challenges your practice is facing, ensuring every session is valuable.
Trusted by
Our clients’ purr-spectives
“I don't want to share my new super powers with people I may want to influence! But more seriously, there is lots of useful information to help colleagues reduce their daily work 'stress', and help improve better patient care with better client acceptance of recommendations.”
Workshop attendee
Veterinary practice owner
Workshop attendee
Veterinary practice owner
“An incredible, game-changing workshop. This knowledge will be pivotal for our team and will help us support vet clinics to deliver their expertise to clients. Thank you Becki!”
Amy Holland
UK National Sales Manager, Ceva Animal Health
Amy Holland
UK National Sales Manager, Ceva Animal Health
“Becki fully engaged our team. The behavioural science insights were fascinating and helped our team understand how our messages land with customers. We were surprised by how much better we could make our materials by applying InsideMinds' SPARKS framework. This was a hugely valuable couple of days and will help us continue to raise the bar in marketing effectiveness.”
Liz Barrett
Head of Marketing US Pet, Boehringer Ingelheim Animal Health
Liz Barrett
Head of Marketing US Pet, Boehringer Ingelheim Animal Health
“As co-owner of a veterinary hospital, InsideMinds helped me learn practical solutions and consumer psychology techniques which made dealing with daily challenges easier. Becki's clear explanations and small group sessions were great. The course was fascinating.”
Cliff Maw
Director, Bicester Vets
Cliff Maw
Director, Bicester Vets
“Becki's teaching was perfectly suited to our needs. Her approach was both gentle and insightful, demonstrating a clear understanding of ethical considerations in applying psychology to relationships. The group sessions were exceptionally helpful and relevant, making the InsideMinds course one of the most enjoyable and engaging learning experiences I've ever had.”
Patrick McKee
Director, Ashwood Veterinary
Patrick McKee
Director, Ashwood Veterinary
“As the owner of a practice with 23 employees, our team struggled with challenges like promoting health plans and understanding client perspectives. InsideMinds helped us communicate information better to empower ethical decisions for pets. Becki's insights, like the importance of showcasing our qualifications, were eye-opening. Now, I plan to arrange workshops for my team to share these valuable insights.”
Diane Storer
Owner, Cockburn Vets
Diane Storer
Owner, Cockburn Vets
“Great insights. Clear, concise and informative. And very well presented. A fantastic day... Thank you Becki!”
Workshop attendee
Ceva Animal Health
Workshop attendee
Ceva Animal Health
“Usable, bespoke information and simple techniques. You’ve created a drive in me to go into every conversation prepared.”
Workshop attendee
Ceva Animal Health
Workshop attendee
Ceva Animal Health
“Insightful, engaging and really bloomin’ interesting. Got me thinking differently”
Workshop attendee
Ceva Animal Health
Workshop attendee
Ceva Animal Health
“I found the psychology side of things fascinating. Managing people is such a vital part of this profession and far too much attention is given to the clinical practice in my view. Vets are so clever, but many struggle with client interactions. InsideMinds can help.”
Lisa Chalmers
Lead Veterinary Surgeon, Arun Veterinary Group
Lisa Chalmers
Lead Veterinary Surgeon, Arun Veterinary Group
“Becki worked closely with us to create bespoke content. She quickly grasped the brief and stayed true to it. The team loved her session. The content was thought-provoking, and Becki was down-to-earth, open and engaging. Great delivery.”
Jonathan Hill
UK Country Manager, TVM UK
Jonathan Hill
UK Country Manager, TVM UK
“These insights are already working for me clinically”
Ben Colwell
Lead Veterinary Surgeon, Arun Veterinary Group
Ben Colwell
Lead Veterinary Surgeon, Arun Veterinary Group
“InsideMinds fills a gap in the animal health industry by helping companies prioritize customer satisfaction. Many companies claim to value their customers but struggle to truly understand them and communicate effectively. Becki brings a unique blend of consumer psychology, veterinary knowledge, and business experience to help your team gain insight into your customers' needs. With her guidance, you'll improve communication and build stronger relationships with your customers.”
Chantalle Elliott
Commercial & Marketing Lead, Medical Ethic Pty
Chantalle Elliott
Commercial & Marketing Lead, Medical Ethic Pty
“A diligent and well-thought-out series of lectures, Becki was a great collaborator”
Toby Trimble
Founder & CEO, Trimble Group
Toby Trimble
Founder & CEO, Trimble Group
“Clear information. The breakouts were super-productive. I will laminate the SPARKS document and keep it at my desk as a constant reminder of what makes great communications!”
Workshop attendee (Boehringer Ingelheim Animal Health)
Boehringer Ingelheim Animal Health
Workshop attendee (Boehringer Ingelheim Animal Health)
Boehringer Ingelheim Animal Health
Interactive workshops and training for veterinary businesses
InsideMinds personalises each workshop to fit the needs of your practice. Our most popular workshops include:
Value and price
Several things can affect how we see prices, including how the price is communicated. If customers don't fully understand the value of recommendations and feel unsure about costs associated with care, they might not make the best decisions for their animals’ health.
Our job is to frame price in a way that inspires them to do what's best for their animal. In this workshop, we'll cover:
Our job is to frame price in a way that inspires them to do what's best for their animal. In this workshop, we'll cover:
How we perceive value and price
How to communicate value meaningfully
How to help fees feel more comfortable
Ethical influence
Have you ever been in a situation where you knew you were right but had trouble getting someone to see your point of view? We typically use logical arguments to convince others, but we're often swayed more by our feelings, subconscious cues, and biases.
Being able to influence others to make the best decision for animals can be a challenge, but we're here to help. In this workshop, you'll learn:
Being able to influence others to make the best decision for animals can be a challenge, but we're here to help. In this workshop, you'll learn:
The psychology of influence
How to build trust with clients
The role of memory and how to make the right things stick
What to expect from an InsideMinds workshop
Most workshops are suitable for the whole practice team, up to a maximum of 10 delegates. And the content can be flexed to fit the time that your team has.
Prepare for your workshop
We’ll listen and ask questions to make sure we understand your exact needs as we prepare your workshop. Each workshop is tailored for your team with meticulous attention to detail.
Learn with your team
Our veterinary workshops are designed to be memorable. We engage your team so their new knowledge is easily recalled at the point when they need it most – when they’re back in front of clients.
Debrief and execute
Our support doesn’t end after the workshop. We include one month of phone and email support for your team with every workshop. We’ll help them reinforce learning and overcome challenges.
FAQs
Find answers to frequently asked questions about our services, processes, and expected outcomes.
What if we can’t get all the team together at one time?
What if we need to postpone or cancel?
How long are InsideMinds workshops?
We feel we need something bespoke – is that possible?
What format are InsideMinds workshops?
How many people can attend?
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Unleash the power of behavioural science to help animals thrive
Drive meaningful change in your veterinary business through InsideMinds’ veterinary workshops and training.
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Equip your team to communicate with clients more effectively.
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